We highlight this value as we hear it in our customer feedback so often. We pride ourselves on offering a consistently reliable, thorough and professionally presented service.
Compliance and adherence to the values of Law, ethics, and the Private Security Industry Act, 2001 by embracing the regulatory regime of the Security Industry Authority (SIA) and achieving 'Approved Contractor Scheme' (ACS) accreditation in 2009 and successfully renewing each year thereafter.
Understanding that high quality frontline services are only as good as the people delivering them, the management support network behind them and the logistics of available resources
Maintaining high quality service delivery by having in place an operational structure that replicates the police service model of; Prevent and deter; Observe; Identify; Escalate; Support; Resolve and Report.
We have a large range of customers from large public and private sector organisations to SMEs and domestic clients. One of our unique selling points is the accelerated escalation to Director level within Repton Security Ltd should there be in any issues.
We have standard processes for risk assessment and the implementation of site instructions that ensure our response and level of customer involvement is uniform across our customer base
We undertake regular customer liaison meeting with all our regular customers with open agendas to ensure we hear their challenges and concerns and we air our own.
We seek client feedback after every job and undertake an annual customer service satisfaction survey with regular clients – we scored an average of 99% on last year's survey.
The company is built on transparency and integrity and the Directors are renowned for their direct and honest approach. We never oversell. We use our collective experience to assess a situation and the risk involved and offer the best solution for the client.
All staff are trained in escalation procedures and clear and thorough reporting. These can be made available for audit purposes and ethical reviews
We encourage open dialogue with our staff and undertake regular welfare checks
We operate with established incident response procedures and if improvements are required, we will work with a client to bring a situation to a satisfactory conclusion.
We are ambitious and future focussed; this goes hand in hand with an awareness of our environmental impact. We think about this in the way we operate day to day and how we support our clients.
We have taken a strategic decision to invest in electric vehicles. 80% of our vehicle fleet is now electric or hybrid. Our Head Office power source is from solar energy. We also use this to charge our electric vehicles.
We like to see our clients face to face but we make good use of technology in the way we communicate internally and externally and to reduce paper waste.
We have recycling facilities at our Head Office and work with our clients to reduce or recycle any waste.